How We Handle Your Data

Every visitor to our site, every account holder and anyone who gets in touch with British Columbia Casino falls under this policy. It covers each moment we collect or use your information.

1. What we collect

Only what it takes to run your account safely.

Account details: your complete name, the date you were born, where you live, your email address and your password
Verification documents: the ID and proofs you send for identity and age checks
Payment information: which payment methods you use, plus a record of each deposit and withdrawal
Play history: bets, wins, sessions, limits and breaks you set
Technical data: IP address, location signals from geolocation checks, and information on the browser and device you use
Messages: whatever you send to our support inbox

2. Who we share it with

Shared with the partners who help run the show. Never sold.

Your personal information is never sold. Data goes only where it is needed:

payment processors that manage your deposits and withdrawals
identity, age and geolocation verification services
service providers that handle hosting, email, security and fraud prevention
game studios, limited to what is needed to run your sessions
authorities and law enforcement where Canadian law requires it

Partners are bound by contract, may use the data solely for the task we assign and must keep it secure.

3. How long we keep it

Held as long as your account or the law needs it. Then gone.

We retain account and play data while your account stays open. Records tied to identity checks and anti-money laundering rules are kept for the periods set by Canadian law, including after an account is closed. When those periods have ended, we delete the data or anonymize it so it can no longer be linked to you.

4. Age

No one under 19. No exceptions.

Entry starts at 19. Not a day before. If we learn an account is run by someone younger than 19, we close it permanently and delete its data, holding back only what legal record-keeping rules demand. How we check ages, and how families can block access, is set out in our Underage Gambling Policy.

5. Cookies

The small files on your device have their own page.

Our Cookies and Tracking page explains how we use cookies and similar tools and how you can turn them off.

6. Your rights

Your data. Your say.

You can ask us to:

send you a complete file of all the information we keep about you
fix details that are incorrect or outdated
delete your data, where no legal duty requires us to keep it
stop processing your information for anything you object to, such as marketing

Email your request to support@britishcolumbiacasino.app. To keep your records safe from anyone else, we verify your identity before replying by email.

7. Legal grounds

Every use has a reason behind it.

Contract: operating your account and handling your bets and payouts
Legal duty: age and identity verification and anti-money laundering checks required under Canadian rules
Legitimate interests: protecting the site and preventing fraud
Consent: marketing messages and non-essential cookies, which you can withdraw whenever you like

8. Why we use it

To open accounts, pay winners and protect players.

confirming your identity, your age and the location you play from
handling deposits, withdrawals and bonuses
running games and settling every bet
applying the limits, breaks and self-exclusions you choose
spotting fraud, collusion and money laundering
answering your emails and complaints
sending promotions, only if you opted in

9. Transfers outside Canada

Some partners work from beyond our borders.

Some of our hosting, verification or payment partners may keep or handle data outside Canada. Those countries can have laws that differ from Canadian law, and their authorities might obtain access to data under local rules. We rely on contracts and security measures so that your information receives the same level of care wherever it is processed.

10. Marketing choices

Promotions only when you say yes.

When you register, you decide whether to receive offers, and you can update that choice in your account settings. Each marketing email includes an unsubscribe link, or you can email us instead. Anyone taking a break or who is self-excluded receives no promotions.

11. Security

Locked down from your screen to our servers.

Every transfer of data is protected by encryption. Only staff whose work requires it can see your information. We monitor accounts for odd sign-ins and suspicious activity. You can help too: choose a robust password and never reuse it on other sites.